Always there for you
Our help desk is always ready to help you!
- Base SLA
- Extended SLA
- 24/7 monitoring
Base SLA: Availability
Every customer of our solution gets the Base SLA. You don't even have to pay extra for it. The Base SLA grants you access to our help desk during office hours and helps you with your platform and fixes bugs or interruptions.
User questions
Do you have questions about the usage of our Platform? We'll gladly help you. With clear instructions and/or manuals our help desk will get you started.
Bugs and technical difficulties
Noticed a bug on the Procurios platform, or are you experiencing a technical difficulty that you can't seem to fix? Notify our help desk and we will make sure the issue is resolved at the soonest convenience.
Respons times
- Maximum two working days for normal questions or bugs
- Maximum one day for high priority issues
- Maximum four hours for urgent issues that block primary processes
4 weekly release
Every four weeks your platform is updated to the newest stable version of the Procurios Platform. You won't have to do anything and you're always up-to-date!
24/7 monitoring
We're keeping an eye on things 24/7. That means that we often find technical difficulties before you even notice them. That allows us to act faster and keep your platform up and running.
Uptime of 99%
With an uptime of 99% we guarantee that the availability of your Procurios Platform is high as can be. You won't have to worry that your website or work processes are interrupted.
Extended vs Professional: Extended SLA's
When you're looking for extra service, you can choose the extended SLA. The Extended SLA shortens your first reaction time. Besides the continuous monitoring of your platform, we're also available outside of office hours for high priority problems. We offer two versions; Extended and Professional.
| Features | Extended | Professional |
|---|---|---|
| For urgent matters Blocking primary processes | 2 working hours | 1 working hour |
| For a high priority Annoying, but not blocking | 4 working hours | 2 working hours |
| For normal priorities Question or but, not blocking | 1 work day | 4 working hours |
| Discount on Service Add-ons To get the best of your platform, we advice customers to invest in regular maintenance, training and advice. | 10% | 20% |
| 4-weekly release Your platform is updated to the most recent stable version of the Procurios Platform every four weeks. | Aanwezig | Aanwezig |
| 24/7 monitoring We monitor your Platform 24/7. That helps us to detect issues before you even notice it. | Aanwezig | Aanwezig |
| Uptime With an uptime of 99% we guarantee that the availability of your Procurios Platform is high as can be. You won't have to worry that your website or work processes are interrupted. | 99% | 99% |
| Prijs | € 150 per month | € 250 per month |
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The help desk
for all your questions and problem solving
Having trouble or found a bug? Contact our help desk and we'll take care of it.
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Manuals
for users (Dutch)
Not sure how something works, or training a new coworker? Our help center offers you a wide variety of manuals that get you started.
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Consultancy
for implementation and strategy
Our Consultancy Services help you tackle the digital world. With several included services you can rely on a partner that challenges you.
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